IMPORTANT CHANGES TO YOUR ROUTINE MAINTENANCE

Dear Customer,

At Banham, we have been protecting people for nearly a century and in these unprecedented times, we know our responsibility to protect you goes beyond your security. As the Coronavirus pandemic continues to impact us all, our priority is the safety and security of our customers and colleagues. 

We want to make sure all our customers enjoy the full benefits of the state-of-the-art technology that comes with a Banham security system. Your alarm panel includes Automatic Remote Maintenance (ARM) technology that allows our team of highly experienced technical engineers to carry out maintenance checks of your system remotely.

We propose to carry out one of your two annual maintenance checks in this way from now on.  As well as offering you more convenience in the long term, it removes the immediate need for us to visit your property at this time when we are all focused on safety.

The Automatic Remote Maintenance (ARM) process involves an engineer dialling into your alarm panel and carrying out a system walk through. During the walk through we will check that every device is signalling and operating correctly. You do not need to be present for this maintenance check to be carried out. A report will be sent to you once the ARM is complete and if a fault is found, we will contact you with any further action required.

Please be assured that the safety and security of our customers is our priority, and by taking this step we can ensure we are doing all we can to protect you without any interruption to your service, and provide you with the confidence that your system will continue to work properly. Your next visit to conduct a maintenance check in person, will be due around six months after the Automatic Remote Maintenance check has been carried out and we will contact you as normal with our proposed date nearer the time.

We would like to take this opportunity to remind you of the additional benefits you enjoy as part your service contract: 

• Access to 24-hour emergency cover and service engineers 365 days a year. In the event of a power cut, system failure or emergency, our engineers are on hand to provide expert service
• Service visits are charged at preferential, discounted rates
• Free technical telephone support including an unlimited number of remote resets
• If you have monitoring as part of your contract, our team of controllers are still monitoring your system 24 hours a day, 7 days a week. We will be prioritising responding to your alarm activations, and we will contact the Police (if applicable) and keep you and your keyholders informed.

If you have any queries please contact us on maintenance@banham.com or call 020 7819 3707.

Yours faithfully,

The Maintenance Department