What to expect when you order from Banham
Welcome to Banham! Thank you for accepting your quote with us. Below you will find useful information explaining the next steps and timeframes for your order so you know what to expect.
Alarms, CCTV
Within 2 working days of accepting your quote, our team will be in touch by phone to discuss your installation and arrange a suitable date. You’’ll see the number 020 7622 5151 come up on your phone – that’s us. Depending on the condition of your property, this may be done in stages, for example if we need to fit cabling during first fix, then complete the installation once your property has been decorated.
In some cases, for example more complex projects, we may conduct an enhanced technical review to make sure you get exactly what you want. If there are any changes required as part of this we will discuss and agree them with you.
Once your installation is complete, your engineer will conduct thorough testing and commission the system so that you’re ready to start using it with confidence.
Keyholding
Our team will be in touch with you within 2 working days of accepting your quote to arrange a date for your property risk assessment, and to collect your key. We’ll make a note of any special instructions for accessing your property, for example if there are dogs that need particular care, or shoes must be removed before entering the property.
If you’ve also got an alarm system as part of your order, we will complete the installation first and then collect your key.
Your keyholding service will start 24 hours after we collect your keyand have completed the site survey.
Doors, Gates, grilles & shutters
All our doors, gates, grilles and shutters are bespoke and made to measure. Our team will be in touch with you within 2 working days of accepting your quote to arrange a final measure date. During this we will also agree final colours and finalise any other decisions about your security products.
Once this is done we will plan the installation. Please note that lead time starts from the date of final measure as this is when the materials will be ordered.
Safes
One of our team will be in touch by phone within 2 days to arrange your installation. Depending on the size and weight of your safe, we may need to do a second site visit where we will confirm access routes and any special lifting or protective equipment required.
For bespoke safes, we will work with you to agree specifications, and will notify you of any lead times. You will work with the same member of our team throughout your safe purchase.
Locks
Within 2 days of your quote acceptance, our team will be in touch by phone to arrange an installation date to suit you.
BESPOKE
We believe your security should be as unique as your home. All Banham designs are fully customisable, our tailored home security systems are completely bespoke, and with our end-to-end services, we can manage every element of your property protection for you.
SECURE
With Banham you are investing in nearly a century of experience and comprehensive home security solutions that are the best in the industry. We use the latest and most reliable technologies to protect your home and, crucially, deter intruders at the first hurdle.
HUMAN & HONEST
Keeping you safe is about more than just providing security for your home, it’s about supporting you with exemplary customer care too. We keep our services in-house so you can always speak to us directly, our costs are transparent and we’ll never lock you into a contract.
Request a survey to discover how we can help with your unique requirements. Call us for advice on 020 7622 5151 or fill out our online request form and we’ll be in touch shortly.
Request a survey to discover how we can help with your unique requirements. Call us for advice on 020 7622 5151 or fill out our online request form and we’ll be in touch shortly.