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Website Terms of Use

1 Acceptance of Terms
Your access to and use of (“the Website”) is subject exclusively to these Terms of Use. You will not use the Website for any purpose that is unlawful or prohibited by these Terms of Use. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms of Use, you must immediately stop using the Website.
Separate Terms & Conditions apply for the supply and installation of our security products which will be supplied with your quotation.

2 Advice
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from any decision.

3 Placing an Order

All orders are subject to acceptance and availability. Records of your transactions will be stored for a minimum of a year. When you place your order, you should receive an acknowledgement email detailing your order. Please note this is not an acceptance of your order. Our acceptance of the order takes place when the products are shipped to you – we will send you an email confirming that the products have been shipped ("Shipping Confirmation"). At this point, a contract, containing these General Terms and Conditions, comes into existence and is binding on you and us (the “Contract”). Products on the Website are generally in stock and ready to be sent. We may have stock issues when customers order products at the same time. When we are unable to ship an item already ordered, we may cancel or reject that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the terms of sale. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us. The contents of the Website do not constitute advice and should not be relied upon in making or refraining from any decision.

4 Returns and Refunds
At Banham we understand that sometimes returns and refunds and necessary. We aim to provide you with the best possible assistance when returning an item, whatever the reason. For more details regarding how to return an item and get a refund from a Banham order, please visit our Deliveries and Returns page here.

5 Delivery / Click and Collect

Whilst our general shipping/click and collect estimation is that you should receive your order within 5 working days of purchasing, please note that this is not a guarantee. Banham cannot be held responsible if the shipping address provided upon ordering is incorrect or incomplete, changes to the shipping address of an order can be made if we are contacted before your order is dispatched. 

For more information about deliveries, please visit our Deliveries and Returns page here.

6 International Orders

Unfortunately, Banham are not currently accepting any online orders from outside of the United Kingdom. If you would like to order from overseas, please contact our trade department at

7 Sales Order History

If you would like to view your complete sales order history with Banham,  you can get in contact with our trade team at and we will fulfill this request.

8 Changes to Website
Banham Security and reserve the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Banham Security shall not be liable to you or anyone else for any such change or removal
3.2 to change these Terms of Use at any time, and your continued use of the Website following any changes shall be deemed as your acceptance of such change.

9 Links to Third Party Websites
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

10 Accuracy of Information on the Website
Whilst at Banham we always strive to make sure all of the content on our Website is accurate, we accept that at times information may be outdated or inaccurate. Please note that all product descriptions and prices are subject to change at any time and without any notice. We try our best to accurately present the colour of all of our items online, however, we cannot guarantee that your computer will display our finishes as advertised.

11 Copyright
5.1 All copyright, trademarks and all other intellectual property rights on the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to or otherwise used as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

12 Disclaimers and Limitation of Liability
6.1 The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms of Use shall be construed so as to exclude or limit the liability of for death or personal injury as a result of the negligence of or that of its employees or agents.

13 Indemnity
You agree to indemnify and hold Banham Security and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against arising out of any breach by you of these Terms of Use or other liabilities arising out of your use of this Website.

14 Severance
If any of these Terms of Use should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Terms or Conditions shall be severed and the remaining Terms of Use shall survive and remain in full force and effect and continue to be binding and enforceable.

15 Warranty
Whether purchased from Banham as supply only or supply and fit, we offer a 2-year warranty on our products.

16 Fitted Pricing
All products advertised on our website can be fitted by Banham subject to a free site survey. The fitted prices advertised on our website are not guaranteed, and are simply an estimation as to how much the item in question should cost to fit in general circumstances. As there are countless uncontrollable variables involved with the installation of our products in your property or business, a final fitted price can only be done on site, by one of our trained surveryors.

17 Governing Law
These Terms of Use shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

18 Contacting Banham

If you have any sort of issue or query then please get in contact with us at, or call us at 020 7622 5151.


Click the link below to download the Keyholding Quality Policy Statement: